A critical element of the programme is what happens after families have received their packages to help them to fully realise the benefits of Home Access. Home Access is working with government, local authorities, schools, the third sector and other key stakeholders to ensure both learners and parents are provided with both the guidance and support that they need.
This activity includes:
- Educational guidance and tutorials provided with every package, both in the box and through a suite of pre-installed ‘how-to’ applications
- A dedicated Home Access website set as the home page on every computer with links to services such as myguide, DirectGov and Becta’s Next Generation Learning campaign. The Parent Know How directory of family services will also be embedded in the website
- A bi-monthly Home Access newsletter and direct mail from approved suppliers to keep families engaged and promote ideas on how to get the most out of their package
- Working with local authorities, national agencies and providers such as QCA, NCSL, TDA and UK online centres to embed Home Access into their work and provide parental support
- Approved suppliers will provide technical support if required. Under aggregation schemes this will be directed via the local authority or school
- Learners who are provided with additional assistive technology receive familiarisation training
- Providing families with advice and support for maintaining connectivity at the end of the free period.